We have an opportunity for a Group IT Support Analyst to join our IT  Team in Hamilton.

Finsbury Food Group is a leading speciality bakery manufacturer. We constantly raise quality and efficiency standards, and build long-term relationships with major multiple retailers and the foodservice channel. The bread for your morning toast, ready for butter-spreading or egg-dipping. The candle-filled centrepiece for a memorable celebration. The buns, muffins and other treats that turn teatime into quality time. We make 75% of the UK’s sharing cakes from retailer own brands cakes, tray bakes through to party cakes like Caterpillar cakes This is what we do, and why we’re in business. Baking brilliance makes every day special.

The Group IT Support Analyst will be responsible for providing first/second line support via our group helpdesk system. Working closely with Group Helpdesk Manager to ensure all incidents are closed based on SLA’s, escalating to and working alongside third party support partners where required.

This is a fast paced role, where the successful candidate will have excellent organisational and problem-solving skills. They will have had previous hands on experience with Office 365 and be familiar with Windows 10 set-up and rollout. To be successful in this this role, they will also have experience in building laptops and desktops.

This role offers Hybrid working as an option. On occasion you will be required to attend one of our sites in Scotland and therefore must be flexible and willing to travel.

This is a great opportunity for someone to gain experience with one of the UK’s largest bakery businesses. They’ll work closely with a friendly and engaging team from both a site and group perspective, offering opportunities for growth and long-term career development.

This is what you’ll actually do!

As the Group IT Support Analyst you will work alongside the wider helpdesk team to ensure all business systems are supported and maintained to a high level and assist with daily general IT Support to all group users.

You will also support IT projects as directed by the Group IT Helpdesk Manager.

Ideally this is you!

• Preferably relevant Computer Science degree qualification.
• Familiar with windows 10 setup & rollout
• Office 365
• Working knowledge of windows servers & active directory management
• IT HelpDesk administration experience.
• Exposure to cloud based systems, Azure, AW
• Excellent communication, analytical and problem-solving skills

Our vision is to be the leading speciality bakery group in the UK, and we want the best people in place to achieve this. Our continued success is built entirely on the talented people who work here, so employee development is important to us because everyone is a valued member of the team, and we want every individual to have the skills and capabilities to achieve both your own personal goals and our business goals. We want good people to join our company, to help our company continue to go from strength to strength. If this sounds like you, please get in contact to learn more!